The Business Relate Partnership brings together a strong combination of organisational re-design, change management, client survey and analysis, branding, marketing, and communication skills. We can take projects from planning and strategy through to final delivery of practical solutions.

We tailor each project to fit with your objectives and your preferred ways of working. The following outline is a typical starting point for discussions with you and the subsequent development of an agreed project plan.

Scoping the project

• Outline and agree project (objectives, processes, timescales etc)
• Assess client groupings and choose clients for review
• Develop strategy for feedback and agreement
• Draft content of review (specific and supplementary questions)
  

Data collection

• Internal research of client company (interviews, process maps, group discussions etc)
• Preparation for interviews
• Client visits and interviews

Client retention and acquisition plan

• Information and feedback collated
• Confidential report prepared and presented
• Issues identified and actions agreed
• Implementation plan drawn up

Implementation and review

• Agree composition of steering group and individuals to oversee implementation of changes
• Implement strategy, building in regular reviews
• Feedback to clients on actions being taken